My services

  • Custom Full-Service User Research

    Covers anything & everything from planning and documentation to execution, insights, and recommendations.

    This might look like research planning, recruiting participants, conducting user interviews, usability tests, or surveys, analyzing data, and presenting findings & recommendations to your team(s).

  • Ad-Hoc Research Support

    I offer flexible, on-demand research services for teams that need quick insights. Whether it’s moderating a usability test, designing & fielding a quick survey, or facilitating some customer interviews, I’ll deliver actionable results with a fast turnaround.

    This is ideal for smaller-scale tasks or urgent needs, but for scenarios where SOME feedback or insight is better than none!

  • Competitor & Market Research

    I can help you stay ahead by analyzing your competitors and identifying market trends. I gather data on your competitors’ products and strategies, as well as broader market dynamics, to provide you with insights for strategic planning. I can create a dynamic competitor repository for tracking variables.

    With this research, you can uncover gaps in the market and spot emerging opportunities.

  • Custom User Research Playbook

    A tailored guide designed to help your team integrate effective & consistent user research into your product development process. After initial consultation and input, I will tailor the playbook to fit your product(s) and audience(s). It will provide a structured approach, from defining research goals to selecting methods and analyzing results.

    This playbook empowers researchers, product managers, designers, and other stakeholders to make informed, data-driven decisions that align with user needs, ultimately enhancing product usability and user satisfaction.

  • Research Workshops & Training

    These are designed to equip your team with the skills and knowledge to conduct user research independently. I can provide hands-on sessions covering key research methodologies, such as usability testing, user interviews, and survey design.

    In addition to core research techniques, I also offer workshops on important topics like unconscious bias in research, helping your team identify and mitigate biases that can impact data quality & findings. Other examples include training on how to run effective user interviews, interview etiquette, designing actionable surveys, and analyzing qualitative data.

  • Research Operations

    Let me help you streamline your research workflows to ensure efficiency and consistency. From conducting audits of your existing processes & insights to identifying areas for improvement, I’ll create structured systems that align with your team’s needs. I can assist with developing research processes, organizing files, building repositories, and establishing taxonomies to make it easier to manage data.

    My support extends to creating comprehensive documentation for all research activities, ensuring your team follows best practices. Your team can stay organized and scale research as your company grows.